artificial intelligence (AI) under development
The super-major artificial intelligence (AI) under development by KT summarizes the conversation between customer center counselors and users in a single line for about three minutes.
when the counselor is replaced
Other counselors easily read customer counseling records, enabling effective services without interruption.
The deep learning upgrading enables the display to the feeling of client
There are hundreds of researchers at the R&D center
We are developing super-major AI with four services as the center.
“LaziAI, a language intelligence, is already applied to AI contact centers,” the former researcher said.
“We are working on a study that enables emotional analysis and intention analysis based on 160,000 utterance data,” he said.