Sat. Nov 26th, 2022

artificial intelligence (AI) under development

The super-major artificial intelligence (AI) under development by KT summarizes the conversation between customer center counselors and users in a single line for about three minutes.

when the counselor is replaced

Other counselors easily read customer counseling records, enabling effective services without interruption.

The deep learning upgrading enables the display to the feeling of client

There are hundreds of researchers at the R&D center

1.Hearing intelligence
2.Language intelligence;
3.Visual intelligence

We are developing super-major AI with four services as the center.

“LaziAI, a language intelligence, is already applied to AI contact centers,” the former researcher said.

“We are working on a study that enables emotional analysis and intention analysis based on 160,000 utterance data,” he said.

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