Naver Cloud announced on the 26th that it will cooperate with Mirae Asset Securities to improve all-round customer experience, from supplying investment content to managing call centers and branches, by releasing customer services through artificial intelligence (AI) and cloud-based services.
Mirae Asset Securities is continuing to innovate cloud-based financial IT, starting with the introduction of Naver Cloud High Performance Computing (HPC) in 2018. As part of close cooperation, the two companies plan to expand open innovation by signing a “Cloud-based Financial Specialized AI Service Business Agreement.”
At the signing ceremony held at Four Seasons Hotel Seoul on the afternoon of the 25th, Kim Tae-chang, head of Naver Cloud’s digital division, Ahn In-sung, head of Mirae Asset Securities, Ha Jung-woo, head of Naver AI Lab, and Sung Nak-ho, head of Clova CIC, attended the research and development for financial-specific AI services.
Mirae Asset Securities will be the first in the securities industry to launch an AI customer service with Naver’s ultra-large AI hyperclova and Naver’s cloud platform. It plans to quickly provide high-quality investment content to customers by using hyperclova for overseas news translation and research report summary.
In addition, the call center, which used on-premise voice-text conversion (STT) equipment, plans to support flexible and rapid customer response by combining Clova AiCall (CLOVA AiCall) to enhance STT system and chatbot service performance. The document management process of branches is improved by automation using Clova OCR (CLOVA OCR). In addition, the two companies are promoting research cooperation related to blockchain.